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Shipping Policy

Shipping Policy - Seka Candles

At Seka Candles, we're delighted to ship our handcrafted candles both domestically and internationally. Please review our shipping information below.

Shipping Zones & Rates

United Kingdom

  • Free Shipping: Available for qualifying orders
  • Standard Shipping: £2.50 - Delivered within 3-5 business days

International Shipping

Available to: USA, Canada, Belgium, France, Germany, and Netherlands

  • Royal Mail International: Calculated at checkout based on destination and package weight
  • Delivery Time: 7-14 business days (may vary by destination)
  • Tracking: Full tracking provided for all international orders

Processing Time

All orders are processed within 1-2 business days (Monday-Friday, excluding bank holidays). Orders placed after 2 PM on Friday will be processed the following Monday.

Delivery Information

  • We ship Monday through Friday
  • UK delivery times are estimates and may vary during peak seasons
  • International delivery times may be affected by customs processing
  • You will receive a tracking number via email once your order has been dispatched

International Orders - Important Information

  • Customs & Duties: International customers are responsible for any customs duties, taxes, or fees imposed by their country
  • Customs Declaration: All packages are marked with accurate product descriptions and values
  • Delivery Delays: International shipments may experience delays due to customs processing - this is beyond our control
  • Address Requirements: Please ensure your address includes all required information for your country

Special Handling

Our candles are carefully packaged to prevent damage during transit. Each candle is individually wrapped and secured with protective materials to ensure they arrive in perfect condition, whether shipping domestically or internationally.

Delivery Issues

If your order is damaged during shipping or fails to arrive, please contact us immediately at info@sekacandles.com. We'll work quickly to resolve the issue and ensure you receive your candles.

Address Accuracy

Please ensure your shipping address is complete and accurate, including postal codes and any required regional information. We are not responsible for orders shipped to incorrect addresses provided by the customer. Address changes may be possible if the order hasn't been dispatched yet.

Shipping Restrictions

Due to shipping regulations, we currently cannot ship candles to certain countries. If your country is not listed in our shipping zones, please contact us to discuss alternative arrangements.

Contact Us

If you have any questions about shipping, international delivery, or need to make changes to your order, please contact us:

This policy was last updated on September 12, 2025.